Blog

 

Three lessons SMB’s can learn from United Airlines and the Fyre Festival
16 May 2017
0 Comment

Recent weeks have seen some of the largest service breakdowns and resulting PR disasters in recent memory.  Everyone is aware of the United Airlines story:  A flight leaving Chicago needs to free up some seats for another flight crew.  After offering incentives to free up some seats, and still in need of more, they hold a lottery picking other passengers for removal and rebooking.  One passenger objects and resists…leaving initially, then comes back on the flight refusing to leave.  Other […]

Latest Posts
Three lessons SMB’s can learn from United Airlines and the Fyre Festival
16 May 2017
 
Retail is Dead! Long live Retail!
10 Apr 2017
 
SMB Websites: Error Page Not Found
11 Mar 2017
 
Local Marketing Solutions Group Inc. hires Justin Faull as Director of Marketing
13 Feb 2017
 

Blog Archive